We know you're going to love ENEMY products, but we also know the challenges you face buying sunglasses and accessories online. Therefore we offer a very flexible return policy, but here’s the full scoop before you make a purchase.
We’re so confident you’ll love the quality of our products, we offer a 14-day, hassle free return policy. Returning is simple! Email firstname.lastname@example.org with your return request within 14-days of receiving your order, and customer service will walk you through the return process.
Please note: All US domestic and international returns must be shipped back to us within 7-days of receiving authorization to return an order. All associated shipping fees are the responsibility of the customer. Any order shipped back to us after 7-days will receive a store credit instead of a refund.
If you would like to send along any feedback with your return, we’re all ears. We’re always looking to improve our products and service!
We strive to provide a service that puts our customers first, and our reviews reflect that, but before returning we ask for the following:
Making a wrong decision shouldn’t reflect badly on you. We all make bad decisions… Aaron once wore baggy, bootcut jeans which he thought were stylish! Therefore, if you feel like you’ve chosen the wrong pair of shades or accessory and want to exchange them, we’re here to help. Simply email us at email@example.com and let us know what you’d like to exchange, along with your new replacement choice.
Just like returns, to exchange please make sure the item(s) you are returning is/are in original condition and include(s) all original packaging (box, case, cleaning cloth, plastic bag and sleeves). Customers exchanging items that are not in original condition or that are missing original packaging will receive a store credit of lesser value instead of being shipped their exchange choice.
US orders qualify for one free exchange after shipping back to us.
Please note: All shipping costs associated with returning an order to us for an exchange are the responsibility of the customer. However, ENEMY offers a free, one-time exchange shipping back to the customer. So, send us your exchange, and we will ship your new exchange choice back to you for free! Shipping fees for all subsequent and returned exchanges are the responsibility of the customer.
Exchange orders must be shipped back to ENEMY within 7-days of receiving authorization to exchange an order. Any exchange shipped back to ENEMY after 7-days will receive a store credit instead of an exchange replacement.
International orders do not qualify for exchange.
Please note: International orders cannot be exchanged. Instead, international customers must return original order for a refund and place a new order.
Our goal is to ship all orders in less than 1 business day -- that's a pretty quick turnaround! So, if you need to cancel an order, please let us know as soon as possible ...
Return To Sender (RTS) orders will be refunded once ENEMY receives them back. This process can take several weeks or more depending on the country from which an order is being shipped back. If the RTS is due to customer error (incorrect address submitted with the order or customer chooses not to claim/pick up an order from their local postal provider), the shipping fee will not be refunded. If an RTS is not due to customer error, the shipping fee will be refunded in full.
Sorry, our bad. We always strive for perfection, but we are human after all. Shipping errors include:
Please inform us of any shipping error within 48-hours of the delivery date at firstname.lastname@example.org, and we'll make sure to get the issue squared away immediately.
If you open your package to discover damaged or defective merchandise, (1) take pictures that clearly demonstrate the issue and then (2) contact customer service at email@example.com within 48 hours.
Do not wait to report the incident. Due to our stringent focus on quality, this is rare. But if it does happen, we’re here to make things right. (See our Warranty Agreement for more information)
Don’t worry, just email us at firstname.lastname@example.org and we’ll answer any questions you may have. Don’t forget we have an FAQ too, that may address your question quicker. (Click here to read our FAQ).