We know you're going to love ENEMY products, but we also know the challenges you face buying sunglasses and accessories online. Therefore we offer a very flexible return policy, giving you 100% confidence to buy and try, but here’s the full scoop before you make a purchase.
We’re so confident you’ll love the quality of our products, we offer a 30 day, hassle free return policy. Returning is simple, email email@example.com and we’ll walk you through the 3 easy steps to return your order.
If there’s any feedback you want to send along with your return, we’re all ears. We’re always looking to improve our products and service.
We strive to provide a service that puts our customers first, and our reviews reflect that, but before returning we ask for the following:
Making a wrong decision shouldn’t reflect badly on you, we all make bad decisions (Aaron once wore baggy, bootcut jeans which he thought was stylish!) Therefore, if you feel like you’ve chosen the wrong pair and want to exchange them, we’re here to help. Simply email us on firstname.lastname@example.org, let us know what you’d like to exchange and what for and we’ll take care of the rest.
Just like returns, to exchange please make sure the item you are returning is in original condition, and includes all original packaging.
Exchanges are accepted within 30-days after receipt of delivery.
We offer one-time free shipping on domestic exchanges for customers within the United States. Shipping fees for all subsequent and returned exchanges are the responsibility of the customer. International orders do not qualify for free exchange. Instead, the order must be returned for a refund (terms above apply), and a new order must be placed.
Our goal is to ship all orders in less than 1 business day -- that's a pretty quick turnaround! So, if you need to cancel an order, please let us know as soon as possible ...
Sorry, our bad. We always strive for perfection, but we are human after all. Shipping errors include:
Please inform us of any shipping error within 48 hours of the delivery date to email@example.com and we'll make sure to get the issue squared away immediately.
If you open your package to discover damaged or defective merchandise, (1) take a picture(s) that clearly demonstrates the issue and then (2) contact customer service at firstname.lastname@example.org within 48 hours. Do not wait to report the incident. This is rare, due to our focus on quality but if it does happen, we’re here to help rectify it. (See our Warranty agreement for more information)