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Returns Policy

We know you're going to love ENEMY products, but sometimes things don't work out. We get it. We strongly suggest reading the complete ENEMY Returns Policy below before making a purchase.

Returns | 15-Day Policy

If you need to return your ENEMY purchase, please check out the following terms:

Do you meet the Returns Terms above? If so, please follow these steps:

  1. Returns must be shipped back in the original packaging including all of the following: ENEMY branded box, ENEMY case, ENEMY microfiber cleaning cloth + sleeve, and arm & frame sleeves. 
  2. Receive the returns address by emailing support@enemy.com
  3. Customers are responsible for the return shipping postage.
  4. Provide the support@enemy.com with the return tracking number.

    Exchanges

    We do not process any exchanges, but you are more than welcome to send your order back and then place a new order under the same procedure as a returns. Please see the Returns section above for conditions and directions.

    Cancelling an Order

    Our goal is to ship all orders in less than 1 business day -- that's a pretty quick turnaround! So, if you need to cancel an order, let us know as soon as possible ... like immediately:

    Shipping Errors

    Sorry, our bad. We always strive for perfection, but we are human after all. Shipping errors include:

    Please inform us of any shipping error within 10-days of the delivery date to support@enemy.com and we'll make sure to get the issue squared away immediately. 

    Damaged Item

    If you open your package to discover damaged or defective merchandise, (1) immediately take a picture(s) that clearly demonstrates the issue and then (2) contact customer service at support@enemy.com immediately.  Do not wait to report the incident.

    Unanswered Questions?

    Please email support@enemy.com with any questions or inquiries not covered above.